cn99's Privacy Policy

Introduction & Scope

cn99 is a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains how cn99 collects, uses, stores, and discloses your personal information — when you visit our website cn99.lat or use our services.

This Policy applies to all services, products, and digital assets of cn99. By using our platform, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services.

cn99 always gives your privacy the highest priority. We use SSL encryption technology to keep your information secure and do not share your information with any third party without your permission.

What Information We Collect

cn99 collects various types of information necessary to provide you with the best service. Below is a description of the information collected:

2.1 Information You Provide Directly

When you create an account on cn99 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Identity document details (when identity verification is required)
• Username and password

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Data collected through cookies and similar technologies
• Referrer URL

2.3 Transaction-Related Information

Your deposit and withdrawal history, gaming activity, bonus usage details, and account balance information are stored in our systems. This information is primarily used to prevent fraud, ensure fair play, and manage responsible gaming programs.

Purpose of Information Use

cn99 uses the information collected about you for the following purposes:

• To create and manage your account and to verify your identity
• To process deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• To improve our service quality and to introduce new games and features
• To provide customer support — via 24/7 live chat and email
• To prevent fraud, money laundering, and other illegal activities
• To manage bonuses and promotional offers
• To enforce responsible gaming policies
• To meet legal obligations
• To send you important account-related notifications

Information Protection & Security

cn99 adopts industry-standard security measures to ensure the safety of your personal information. Our platform uses SSL encryption technology, which encrypts all data transmitted between your browser and our servers.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption
• Firewall and intrusion detection systems
• Regular security audits
• Two-factor authentication
• Encrypted database storage

4.2 Organisational Security Measures

cn99 staff may access your information only when required for their work. All staff are required to follow strict privacy policies and receive regular training. In the event of any data breach, we will take prompt action and immediately notify affected users.

Sharing Information with Third Parties

cn99 never sells your personal information or shares it with third parties for commercial purposes. However, information may be disclosed in limited circumstances:

5.1 Service Providers

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), IT service providers, and customer support organisations that assist in operating our platform. All such parties are bound by contract with us and are required to comply with our privacy standards.

5.2 Legal Obligations

We may disclose information to comply with court orders, regulatory authority directives, or other legal obligations. In such cases, we will provide only the minimum information necessary within the scope of the legal requirement.

5.3 Business Transfers

If cn99 is involved in a merger, acquisition, or asset sale, you will be notified in a timely manner before your information is transferred. The new entity will be bound to comply with the same or equivalent terms of this Privacy Policy.

Cookies & Tracking Technologies

cn99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that make it easier for you to return to our site.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Preference Cookies: Remember your language and display preferences.
• Analytics Cookies: Collect site usage statistics; you can disable these.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some important features of cn99 to not function properly.

Data Retention Period

cn99 retains your personal information only for as long as necessary to provide services or meet legal obligations. Generally:

• Active account data: For the full duration that the account remains active.
• Transaction records: For a specified period as required by law.
• Closed account data: For the applicable legal retention period after account closure.
• Marketing communications: Until you withdraw your consent.

After the specified period, cn99 securely deletes or anonymises your information.

Your Rights

As a user of cn99, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to correct inaccurate or outdated information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances (except where legal obligations apply).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Opt Out of Marketing: The right to unsubscribe from marketing communications at any time.
• Data Portability: The right to receive your information in a structured format where applicable.

To exercise these rights or for any questions, please contact our support team.

Protection of Minors

cn99 is a responsible gaming platform. Our services are intended for users aged 21 and above only. We do not knowingly collect personal information from minors.

If we become aware that a minor is using our platform or that we hold their information, we will immediately close that account and delete the relevant data. We ask parents and guardians to monitor their children's online activity.

Policy Changes

cn99 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via a notification on the platform. Continued use of cn99 after changes have been made will be considered as your acceptance of the updated policy.

We recommend that you review this page regularly so that you are always aware of the latest policy. The "Last Updated" date at the top of the page will always reflect the date of the most recent version.

Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us:

We take all your requests seriously and are committed to upholding cn99's privacy standards. Your trust and confidence are the foundation of our platform.